Return & Refund Policy

YoYovac offers a 14-day return and refund policy. The following return and refund policy (hereinafter referred to as "this Policy") applies only to products purchased from YoYovac's official website YoYovacshop.com. English and other language versions of this policy can be found on this page. In the event of a conflict between different translations of these terms, the English version shall prevail.
By using your YoYovac product, you agree to be bound by these policies. If you are not eligible or do not agree to any terms, please do not use your YoYovac product.
Countries/regions supported by the no reason policy include: European Union (excluding Malta and Cyprus), Switzerland, Norway, United Kingdom, Hong Kong SAR and Macau SAR.
If you purchased from other channels, we recommend that you contact your point of purchase for return and refund assistance.
We do not offer exchange services. If you purchase the wrong product, you need to apply for a return and refund and place a new order.
If your address is filled in incorrectly, such as not filling in the street and house number correctly, resulting in the package being unable to be properly delivered and returned, and you apply for a 14-day no reason return or exchange after the second shipment, you need to pay double the return logistics fee.

Cancel the order

You can request to cancel your order and get a refund within 2 hours after placing your order, if within this time frame, please contact hello@YoYovac.com
If the application exceeds this timeframe, we cannot cancel your order, and you can only apply for a return and refund after receiving the goods.

You can apply for a return if you meet the following conditions

√ Within 14 natural days from 0:00 on the day after the customer receives the goods, the product must remain unopened, undamaged, and suitable for resale.

We have the right to refuse customers' return requests in the following situations

× Those who request a return within 14 natural days from 0:00 on the day after receiving the goods.
× The returned items are incomplete, the outer packaging, accessories, gifts, instructions are incomplete, or the appearance is damaged due to artificial reasons.
× Tear up, alter labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.
× Products damaged due to unavoidable factors such as fire, flood, lightning strike, traffic accident, etc.
× After contacting YoYovac to confirm the return service, the corresponding item was not shipped within 7 natural days.
Please note that for delivered orders, return shipping fees will apply and will be deducted from your final refund.The specific cost details can be found in the table below shipping fee for different countries/regions.
Do not ship the product without confirming with our customer service team. If you ship the product without confirmation, any losses caused will be borne by you.

Shipping fee for different countries/regions

Non-product quality issues are returned

Country/region
Shipping Fee
Return receiving area (contact customer service for specific address)
Spain
15-20 USD/Unit
Madrid
Germany
10 USD/Unit
Frankfurt
France
15-20 USD/Unit
Paris
United Kingdom
32-40 USD/Unit
Hong Kong
Poland
12-15 USD/Unit
Poland
Czech Republic
28-30 USD/Unit
Prague
Switzerland
55-70 USD/Unit
Hong Kong
Norway
75-100 USD/Unit
Hong Kong
European Union countries not on this tablet
10-40 USD/Unit
Frankfurt

How to return and refund

Please contact us via hello@YoYovac.com for detailed return instructions. The email must include the order number, reason for return, Serial Number, and any necessary proof (such as pictures and videos).
YoYovac will reply within 1 working day. Once your return or exchange request is approved, we will provide you with a shipping label. Please use this label for returns and return the product with its original packaging (including all accessories and manuals) to the designated address provided by us.
Please notify us by email after the parcel has been sent: hello@YoYovac.com .
Our staff will inspect the package within 2 working days after receiving it.
Once the warehouse inspection confirms that the product is in good condition, we will arrange a refund within 5 working days.
After successfully arranging a refund, we will notify you of the refund progress by email within 1 working day.

Refund processing time

The warehouse will verify the returned products within 2 working days. Once verified, the refund will be processed within 5 working days. The actual arrival time of the refund is expected to be 7 working days. (The specific time depends on the processing time of different banks)

Contact us

If you have any questions about this policy, please email hello@YoYovac.com