Shipping & Delivery

YoYovac currently ships to the following regions:
Asia: Singapore, Hong Kong SAR, Macao SAR, Philippines, Cyprus
Oceania: Australia
North America: United States, Canada
Europe: Germany, Spain, Italy, France, Austria, Belgium, Netherlands, Ireland, Poland, Luxembourg, Denmark, Portugal, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Sweden, Finland, Latvia, Lithuania, Estonia, Greece, United Kingdom, Switzerland, Norway
Enjoy seamless delivery to these destinations as we bring YoYovac right to your doorstep.

Shipping Costs & Delivery Times

Please note that tax policies may differ across various regions. Customs duties, taxes, or other fees based on local policies may be applicable in certain countries. Customers are responsible for all costs incurred during or after shipping, including cross-border duties, taxes, and other related charges.
For any inquiries or assistance, feel free to reach out to our customer service team at hello@YoYovac.com. We appreciate your support!


Country / Region Logistic Carrier Handing Time Estimated Delivery Time Postage
United States DHL/USPS 1-2 business days 3-7 business days Free
Germany DHL/YunExpress 1-2 business days 2-3 business days Free
Spain DHL/Correos/ YunExpress 1-2 business days 5-7 business days Free
Italy, France, Austria,Belgium, Netherlands,Ireland, Poland,Luxembourg, Denmark,Portugal, Czech Republic,Slovakia, Slovenia, Hungary,Croatia, Romania, Bulgaria,Sweden, Finland, Latvia,Lithuania, Estonia, Greece,Switzerland, Cyprus DHL/DPD/UPS/
Local Post Service		 1-2 business days 5-7 business days Free
Norway DHL/4PX/YunExpress 1-2 business days 8-10 business days
United Kingdom DHL/4PX/YunExpress 1-2 business days 5-9 days Free
Canada 4PX/YunExpress 1-2 business days 10-15 days $0-45
Australia (Non Remote Area)
Australia (Remote Area)		 4PX/YunExpress 1-2 business days 7-11 days (Non Remote Area)
12-18 days (Remote Area)		 $0-5
Hong Kong, Macao SF Express 1-2 business days 2 business days Free
Singapore 4PX/YunExpress 1-2 business days 6-8 days Free
Philippines 4PX/YunExpress 1-2 business days 6-9 days Free
Due to policies in certain countries or regions, packages sent to these locations require separate customs clearance. If you are located in any of the following countries or regions, you may need to pay additional taxes or fees. We will contact you for confirmation before shipping.
Country/Region: Norway, Cyprus, Switzerland, Any Offshore Islands.

Return Charging

For returns or exchanges not caused by product quality issues, you will be responsible for the return logistics costs.

Important Information

1.The logistics information above does not apply to pre-order items.

2.If the delivery fails due to an incorrect address, resulting in the product being returned by the carrier, and if customers issue a return, customers will be responsible for covering double the return shipping costs: the initial return due to the undeliverable address, and the costs for the non-quality-related return.

3.We don’t accept PO.BOX as delivery address, please DO NOT fill in an PO.BOX address.

4.Once your order is dispatched, you'll receive an email containing tracking details for your convenience.

5.The estimated delivery times mentioned in the table Shipping Costs & Delivery Times are provided by the carrier. During the shipping period, various uncontrollable factors may cause the actual delivery time to be longer than the estimated delivery times stated in the table (Earthquakes, strikes, tsunamis, tornadoes, etc.). YoYovac is not responsible for any consequences arising from this.

Delivery Claims

In the event of non-delivery or if your tracking information indicates that the carrier delivered the package but you have not received it, please contact us within 10 days to initiate a claim.
Reach out to our support team at hello@YoYovac.com, and we will guide you through the claims process, collaborating with the carrier on your behalf. Please note that the claims resolution may take up to 60 days, depending on the shipping carrier utilized.